Why don’t the forest, desert, marine and snow gear icons on the home page work?

We are finalising our products for these categories.  It is important to us (and to you) that we offer the best equipment at the best prices so please be patient.

I have tried to buy products from you online but the website won’t complete the purchase?

You may have anti-pop up software or a Firewall which eliminates pop-ups. Our e-commerce software relies on pop-up technology so you will not be able to complete your online purchase unless this software is temporarily disabled. Alternatively you may phone, fax or email us to fill your order.

Is your site secure?

We use 128-bit encryption security.

Do the prices include freight?

No. Freight is extra on all products and a handling fee is also charged.

Will your prices change?

We endeavour to “lock-in”our prices but exchange rate fluctuations and supply demands mean that this cannot be guaranteed.

In which currency are your prices expressed?

Australian dollars.

I don’t want to give my credit details over the Internet.  What can I do?

You may still order on line but provide your credit card details by phone or fax, or you may pay by cheque.  The goods will not be sent until a cheque has cleared.

Can I return my purchases?

Please read carefully the Disclaimer section in our Terms and Conditions.  It sets out our policy on returns and contains warranty information. Please note that we do not accept returns unless we have a legal obligation to do so.


What is a First Responder?

First Responders are agencies such as Fire services, Ambulance, Police and Emergency Services.

From where does your NBC, CBR equipment come?

Australia, USA and Israel.

Can you guarantee supplies?

With imported equipment, there is the possibility that demand may exceed supply in the countries of origin.  Likewise, customs limitations are applied from time to time.  For example it is virtually impossible to export new, used or surplus respirators in any substantial quantities from the United States.  And immediately after September 11 for a period of time, Israel prevented the export of this equipment.

What is a respirator?

It is the correct name for what is commonly known as a gas mask.

Do respirators supply oxygen to the wearer?

Not unless they are SCBA-self contained breathing apparatus as used by Fire Services. The device known as a gas mask does not supply oxygen-it simply filters the ambient air. As such its protective capabilities are not as high as the SCBA.

Do your respirators come with canisters (filters)?

Not unless we state otherwise.

Are there limitations on the use of respirators?

Yes.   They must not be used in a situation immediately dangerous to life or health (IDLH).  This means situations where the type of agent and or the concentration mean that the minimum protective equipment for survival are a totally encapsulated suit with a self contained breathing apparatus. This equipment is very expensive and is the type of equipment that we see fire officers wearing on TV.

The other limitations are the type and concentration of agent must be known.  The concentration of oxygen in the air must not be less than 19.5%  (i.e. certain fires or explosions may consume available oxygen so that self contained breathing apparatus are necessary).   Generally, respirators are not for use by children under 10, people with breathing problems or the physically feeble.  The wearer must not have any facial hair. Dentures may affect the fit and seal. Some facial types are not suited to wering a respirator.  Training or at the very least familiarity with the respirator is critical.

What is a hot-zone?

It is an area where a chemical, biological or radioactive agent is present in lethal quantities.  It is the epicentre and First Responders such as the fire service will be operating there to contain the threat, remove casualties, decontaminate people and equipment and prevent unauthorised access to the area.

Could I wear a respirator (APR) and suit into a hot-zone?

No.  You would be contaminated and likely die. The respirators and suits we offer are for fleeing from contamination to safe areas.  Leave hot-zones to experts and stay out of their way.   This is no place for spectators.

How will I know when to put on my personal protection equipment?

Emergency Managers, First Responders and health professionals are on the lookout for nuclear, biological and chemical agents.

In the case of biological agents the reality is that no-one would probably know anything until the agent had been deployed and people were contaminated. Even with a sophisticated detection system, inevitably people would be contaminated before the presence of the agent was indicated. Biological agents are very difficult to detect because of the problem of distinguishing harmful agents from the microorganisms normally present. The SARS outbreak is an obvious example of the speed with which disease can spread before being detected.

But imagine a scenario where there is a biological, chemical or nuclear/radiological incident and the contaminants are drifting towards your home or workplace. What would your chances be of getting appropriate protective equipment just when you wanted it?

We supply inexpensive, easy-to-use equipment to detect chemical agents.

What is a canister?

We are talking here about NBC/CBR canisters as opposed to canisters that filter out industrial or every day vapours, gases etc.

A canister is the filter for your respirator.  It should have 2 parts. A particulate filter that removes particles such as biological or radiological particles.  The important point here is to select a HEPA (99.97%) or P3 (99.95%) standard particle filter.   The other part of the canister is packed with activated carbon to remove other gases and vapors.

What should I look for in a gas mask and filter?

Ask three questions. When was the mask factory tested? When was the filter manufactured? What will the filter protect against? And make sure that the mask fits and seals.

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